Our Privacy Policy at Aqua Rod

Effective Date: 30 July 2026

At Aqua Rod South West, we take your privacy seriously. We understand that when you contact us, you are trusting us with your personal information, and we are committed to keeping that information safe and using it responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data.

When you get in touch with us, whether through our website, by telephone, email or in person, we may collect personal information such as your name, address, telephone number, email address and any details you provide about the drainage or plumbing services you require. If you choose to go ahead with our services, we may also collect information needed to arrange appointments, provide quotations, complete work, issue invoices and process payments.

We use your personal information solely to provide the services you have requested, respond to your enquiries, manage your appointments, prepare quotations, communicate with you about ongoing work and meet our legal and business obligations. We will only use your information where we have a lawful reason to do so, such as fulfilling a contract with you, complying with legal requirements or where it is in our legitimate business interests. If we ever wish to send you marketing communications, we will only do so where appropriate and you will always have the opportunity to opt out.

We do not sell, rent or trade your personal information with other organisations. In some circumstances, we may need to share your information with trusted third-party companies who help us operate our business, such as payment providers, accountants, website hosting providers, IT support companies or software providers. Where we do this, we ensure that they only use your information for the services they provide to us and that they keep it secure.

Our website may automatically collect certain technical information when you visit, including your IP address, browser type, device information and how you use our website. This information helps us understand how visitors use our website so that we can improve its performance and provide a better experience. We may use cookies and website analytics services, such as Google Analytics, for this purpose. You can control or disable cookies through your web browser if you prefer.

Keeping your personal information secure is important to us. We have appropriate technical and organisational measures in place to protect the information we hold against unauthorised access, misuse, loss or disclosure. We only keep your personal information for as long as it is necessary to provide our services, comply with legal obligations or resolve any disputes.

Under UK data protection law, you have several rights regarding your personal information. You have the right to request access to the personal data we hold about you, ask us to correct any inaccurate or incomplete information, request that we delete your information where appropriate, restrict or object to certain types of processing and, in some circumstances, request a copy of your data in a portable format. If our processing is based on your consent, you also have the right to withdraw that consent at any time.

Our website may contain links to other websites for your convenience. Please note that we are not responsible for the privacy practices or content of third-party websites, and we encourage you to read their privacy policies before providing them with any personal information.

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or the way we use personal information. Any updates will be published on this page, and the latest version will always include the date it came into effect.